Refund policy

ALL SALES ARE FINAL

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The following criteria must be met to qualify for an exchange:

  • Product is defective

  • Product is not as described

  • Product must be unopened

  • Product must be in original packaging

  • Product must be unused

  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.


To start a return, you can contact us at Info@garciaglam.co. Please note that returns will need to be sent to the following address: [ Garcia Glam 1410 Northern Blvd #1009, Manhasset, NY, 11030]

 Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.

If your return is accepted, You will be responsible for paying for the shipping costs with regard to the items that you wish to return/exchange. We will not refund the shipping costs. We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@garciaglam.co.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

Due to the nature of the item, and for sanitary purposes we do not offer refunds however you can return the product for an exchange.

Please contact us at Info@garciaglam.co. IF YOU HAVE ANY QUESTIONS.